We accept all major credit cards, PayPal, Apple Pay and other secure payment options.

If you need to make changes, email us at friends@wimpdecaf.com as soon as possible. If your order hasn’t shipped yet, we’ll do our best to update it.

Orders usually ship within 1-2 business days. If you order on a weekend or holiday, we’ll ship it out the next business day.

If your order hasn't arrived within the estimated time frame, please first check the tracking information provided. If you need further assistance, contact our customer service team at friends@wimpdecaf.com.

Shipping costs are calculated based on the weight of your order and the destination country. You can see the shipping charges at checkout after entering your address.

While we cannot guarantee delivery on a specific date, you can choose expedited or express shipping to get your order faster. Please note that shipping times are estimates and not guarantees.

Additional customs duties, taxes, or import fees may apply depending on your country's regulations. These charges are not included in our shipping fees and are the responsibility of the customer.

Yes, we can ship to P.O. boxes and APO/FPO addresses. Just select the appropriate shipping option at checkout.

Check your tracking information first. If it looks like something went wrong, reach out to us at friends@wimpdecaf.com, and we’ll make it right.

If your order arrives damaged or incorrect, please contact us immediately at friends@wimpdecaf.com with your order number and a description of the issue. We will work quickly to resolve the problem, including sending a replacement if necessary.

Our subscription service is powered by Shopify. Choose your favorite coffee, set your delivery frequency, and we’ll handle the rest. You can manage everything from your account.

Yes! You have full control. Log in to your account, and you can easily skip, pause, or cancel your subscription anytime.

Subscription orders are processed based on the schedule you select when signing up. Your coffee will be roasted and shipped fresh on your subscription renewal date.

Log in to your account and access the "Manage Subscriptions" section. Here, you can change your coffee selection or adjust the delivery frequency.

If you run into any issues or need help managing your subscription, feel free to reach out to us at friends@wimpdecaf.com. We’re here to assist!

Yes, we ship to many countries around the world. Please refer to our Shipping page for details on international shipping options and rates.

Shipping times vary depending on the destination country and the shipping method selected. Typically, international orders arrive within 7-21 business days. Please note that these times are estimates and can vary due to customs processing and other unforeseen delays.

International shipping rates are calculated based on the weight of your order and the destination country. The rates will be displayed at checkout once you have entered your shipping address.

Additional costs such as customs duties, taxes, and import fees may apply depending on your country’s regulations. These fees are not included in our shipping costs and are the responsibility of the customer. Please check with your local customs office for more information.